Evaluation of recruitment digital tool and processes to increase efficiency
End-to-end research and independent analysis to help improve BelleVie's digital product
Sector
Discipline
Client
BelleVie
Relevant links
Year
2024
Overview
The challenge
Understand the challenges faced both by applicants and employer to recommend changes and improvements to the BelleVie system and software design where pertinent.
What we did
Review of recruitment workflow, organisation structure and software platform. Conducted one-to-one interviews with the team and applicants to understand their personal challenges and identify where improvements can be made.
The outcome
A report that stated our recommendations and opportunities for improvement which could form a brief to share with the recruitment team and the internal development team to make future amends.
In response to the UK’s rapidly ageing population and the social care sector’s struggles with recruitment and retention, BelleVie is taking a new approach to at-home caring.
Their approach is inspired by the Dutch ‘Buurtzorg’ community-based model of care where small teams of local carers provide support. The BelleVie model is formed of 10-person self-managing teams underpinned by the Wellbeing Operating System (OS), a bespoke technology platform, which is effective, efficient and scalable, cutting down on unnecessary admin so that carers can focus on caring, providing continuity of high-quality care built on trusted relationships.
After receiving funding from The Design Age Institute, they came to us to help review their processes and systems for recruitment. They needed UI and UX review of the custom software platform that they had built as well as user testing carried out with applicants and internal staff members to see where positive change and efficiencies could be made.
What we did
We carried out a full UI and UX review of the existing custom software platform in line with best practice, providing key observations and actions. The intention was that these could be shared with the BelleVie internal development team to action the improvements over the short-term, with these carried through to future additions of the platform.
We planned and activated interviews with all key stakeholders internally within the recruitment team as well as new employees who had been through the recruitment process – totalling eight in depth one-to-one interviews.
We structured these conversations around the different phases of the recruitment process, for example; search and apply online, a workshop that was carried out with applicants, a shadow shift and more.
Outcome
We collated our findings into one report that presented key findings and opportunities for each phase of the recruitment process and then broke these down further into different areas within each e.g team communication and job postings etc. These findings contained points such as clear communication and expectation to applicants prior to each stage to ensure that they knew exactly what was coming up and within what timeframe to make sure that they stayed engaged and committed to the application process. We also made recommendations based on our insight working with various third party software packages such as slack and google forms where we could see that utilising these in a better way and creating integrations using pre-existing API’s would help deliver a smoother process for all involved. This report has provided the basis for a brief for the company to take forward and action as they see fit in line with commercial objectives.
